Vehicle tracking and technology policy

SUR permits hosts to use tracking and technology devices in order to track and protect their vehicles. These include, but aren’t limited to, AirTags, cameras, GPS, aftermarket vehicle tracking technology, original equipment manufacturer (OEM) devices, and telematics devices. 

SUR requires hosts in all locations to disclose certain kinds of tracking/technology devices to guests. SUR requires hosts in some locations to disclose their use of tracking and technology devices in their vehicle. In some locations, Turo requires hosts of high-value vehicles to use a tracking device and sets restrictions on the use of certain device types in some locations.

SUR requires all hosts in all locations to disclose to guests, and in certain cases get guest consent for, the use of the following tracking/technology devices:

• AirTags – You must inform guests via SUR messaging prior to the start of the trip that you’ve placed an AirTag in the vehicle, and that iPhone and Android users can expect to be notified that there’s an AirTag in use. Hosts may not place AirTags on keychains or key fobs. 
• Cameras with a view of a vehicle’s interior – You must ask for and receive explicit, written consent from your guest via SUR messaging to turn on any device, including an OEM-installed camera or aftermarket dashcam, that records the interior of the vehicle.

Note: Hosts in some geographic locations are subject to additional policy requirements. See the section below on “Additional requirements, restrictions, and violations by location.” 

SUR has the right to use device data in the following circumstances: 

• To recover a vehicle (i.e. if the vehicle is missing or the guest fails to return the vehicle at the end of the trip)
• To determine a trip should end early, suspend a guest’s account, and/or reduce or void protection under the guest’s protection plan if SUR receives a report of reckless driving or other careless or unsafe behavior
• To share camera and telematics data with insurers in the UK

We’ll warn hosts who fail to disclose the use of AirTags, and repeat violations of this policy may lead to removal from SUR. We may review your account if we learn you turned on a camera with a view of a vehicle’s interior during a trip without a guest’s explicit, written consent in Turo messaging and may, at our discretion, remove you from SUR. 

SUR requires hosts who list a vehicle with a fair market value of $125,000 or more to have an activated OEM tracker and when requested to provide data, including the vehicle location, to SUR, our third-party partners or vendors, law enforcement, and any other authorities involved in an open investigation. If you don’t have an activated tracker, we may withhold up to 20% of covered damages above the protection plan deductible tied to the vehicle. If you fail to provide the requested data and location information, we may reduce or void your protection. 

SUR requires hosts in Australia who list a vehicle with a fair market value of A$75,000 or more to maintain an activated GPS tracker (not connected through OBD-II port) in the vehicle. We further expect hosts to cooperate with SUR, our third-party partners or vendors, law enforcement, and any other authorities related to an open investigation of a missing vehicle or late return. If you fail to meet these requirements, we may withhold up to 20% of covered damages above the vehicle’s protection plan deductible. tied to vehicles.

The law requires hosts in New South Wales, Northern Territory, Victoria, or Western Australia to disclose in their vehicle listing if their vehicle is equipped with a device capable of determining vehicle location. If you fail to disclose these devices, we may, at our sole discretion, take action, which includes removing you from SUR. 

Suggested disclosure message: “Please note: This car is equipped with a security device that collects driving data. This includes vehicle location, and may include other driving data such as mileage, driving behaviour, and time driven. This information may be shared with third parties for vehicle recovery or insurance purposes. By booking this vehicle you consent to the use of the device.” 

SUR requires hosts in Canada who list a vehicle with a fair market value of $105,000 or more to maintain an activated OEM tracker in the vehicle. We further expect hosts to cooperate with SUR, our third-party partners or vendors, law enforcement, and any other authorities related to an open investigation of a missing vehicle or late return. If you fail to meet these requirements, we may withhold up to 20% of covered damages above the protection plan deductible tied to the vehicle.

SUR requires hosts who list select models to have an activated IMS tracker.

SUR doesn’t permit UK hosts to list and share a vehicle that’s equipped with a device that allows anyone other than the host, guest, or SUR (including SUR's trusted partners) to unlock the vehicle during a SUR trip or to obtain vehicle data relating to a SUR trip (e.g., location of the shared vehicle, odometer readings, speedometer readings, etc.). SUR exempts from this rule any UK host/owner whose vehicle comes equipped by the OEM with this kind of device mentioned or who’s required by their insurer to install such a device. 

We may withhold up to £1000 from claims reimbursements tied to select vehicle models without an activated tracker or in cases in which the host fails to provide requested vehicle location information.

Hosts must disclose in the “Car description” field in the “Details” section of the vehicle listing. If they’ve equipped their vehicle with a device that collects driving data, (e.g., vehicle performance, location, driving behavior) or records a guest’s image. If you fail to disclose these devices, we may, at our sole discretion, take action, which includes closing your account.

Suggested message: “Please note: This car is equipped with a security device that collects driving data. This includes vehicle location, mileage, driving behaviour, and time driven. This information may be shared with third parties for vehicle recovery or insurance purposes.”