modifying trip duration

To change the day or time your trip starts or ends, you must submit a trip change request via Sur. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. To request to extend or shorten your trip, go to your booked trip, open the Details tab, and choose “Modify trip.” 

If the host accepts your request, we’ll notify you, record the change in Sur, and charge any balance due or process any refund. If they don’t respond, reject your request, or the system blocks your request, you must begin and end the trip at the booked times, or, if you submitted your request after the trip ended, return the car immediately.

Note: A trip change is only valid if you make the request through Sur and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Sur system, your host may charge you for additional usage and related fees, and it may void your protection plan.

How much time hosts have to respond to your request to extend or shorten your trip depends on when you submit the request. 

• More than three hours in advance of the trip end: Your host has 12 hours or until two hours before the originally scheduled trip ends to respond, whichever comes first
• Less than three hours in advance of the trip end: Your host has 12 hours to respond
• Up to six hours after the trip ends: Your host has 12 hours after the trip ends to respond

The cost of extending your trip depends on the length of the extension and your host’s pricing. A host may charge different prices for different days or offer three-day, one-week, two-week, one-month, or two-month duration discounts, either of which could impact the cost of your extension.

If an extension makes your trip eligible for a discount, we’ll apply it to the trip price for the added days. The trip price is the sum of the daily price for each day the vehicle is booked. The length of your extension also will determine the added price of any daily charges, such as trip fees and protection plan costs. Any fee paid for vehicle pick-up won’t be changed. We’ll show all new costs for extending as separate line items before you submit your request. There’s no additional charge for one-hour early check-in via the app.

If you shorten a trip for which you received a duration discount (three days, one week, two weeks, one month, and two months) and the new trip length falls below the discount threshold, you may owe an additional amount. We’ll compute the new discount, if any, using the current discount in place at the time of the change request. If there’s a balance due, we’ll display it as a separate line item before you submit your request and charge your payment on file if your host accepts the change.

If your early return results in a refund, we’ll notify you and refund you for the trip’s unused time. If we charge you a trip deposit, we’ll refund that deposit 80 hours after the new trip end time, as long as your host doesn’t report any issues or damage. If you return the car early without an approved request, we won’t be able to refund you. If you checked out up to three hours early with your host’s permission in Turo messaging, you won’t be eligible for any refund. If you need to end your trip early because of a mechanical or vehicle issue, tap the “Contact Us” button below.

There are several reasons why you may be unable to extend your trip. These include:

• Insufficient funds available on your payment card
• The vehicle is unavailable due to another booking, a buffer between trips, a calendar block, or your host needs it
• Your extension request expired because your host didn’t reply or didn’t accept your request

If you don’t receive host approval via the Turo system to extend, you must return the vehicle as scheduled or immediately if the scheduled trip end time has passed. Failure to do so could result in charges for additional usage and related fees and may void your protection plan.